Chat | FTB.ca.gov

Chat with our representatives and get answers to some of your questions. If you have questions about the Middle Class Tax Refund (MCTR), please reach out to MCTR chat support.

Chat about your account

Use MyFTB to chat with us about your account, including:

• Account balance
• Bills and notices received
• Payments
• Refund status

To chat about your account, please use MyFTB.

General chat

If you don't have access to MyFTB, we can help you with:

• Forms
• Using MyFTB
• Our website
• Non-confidential tax questions

Please note that we cannot help you with your account through general chat. Live chat is not available at the moment.

Available weekdays:

• 8 AM to 6 PM PT (general and MyFTB)
• 8 AM to 6 PM PT (levy, lien, wage garnishment, installment agreement, or revive, dissolve, or suspended business)

Please be aware that we are closed on state holidays.