Accessibility

At FTB, we strive to provide a website that is easy to use and understand. Our goal is to provide a good web experience for all visitors. We are committed to providing an inclusive website and have developed it in compliance with California Government Code (GC) Sections 7405 and 11135. Section 7405 requires that State of California Government agency websites must meet accessibility requirements.

Policy

It is our policy to provide access to information, programs, services, and facilities to accommodate people with various needs, including:

• Visual needs
• Auditory needs
• Motor needs
• Cognitive needs

Web Content Accessibility Guidelines

In support of our commitment to accessibility, our website follows web design guidelines that include the Web Content Accessibility Guidelines (WCAG) 2.1 AA Guidelines and Success Criteria. WCAG 2.1 follows four principles:

1. Perceivable: We provide text alternatives for non-text content, captions and other alternatives for multimedia, and create content that can be presented in different ways without losing meaning. We also strive to make it easier for users to see and hear content.
2. Operable: We make all functionality available from a keyboard, give users enough time to read and use content, and avoid using content that causes seizures. We also help users navigate and find content.
3. Understandable: We make text readable and understandable, ensure content appears and operates in a predictable way, and help users avoid and correct mistakes.
4. Robust: We maximize compatibility with current and future user tools.

Assistive Technology

We review assistive technology every year to determine the most common software and browser combinations. We test our website using the following combinations:

• JAWS and Chrome
• NVDA and Chrome

Accessibility Request

If you have difficulty accessing any material on our websites due to a disability, please contact us and we will work with you to make the information available. You or your representative can make a request for an alternate format with our Accessibility Coordinator.

If you have a disability and need an alternate format, auxiliary aid, or service for effective communication to participate in any of our programs, services, or activities, please contact our Accessibility Coordinator as soon as possible, but no later than 5 business days before the scheduled event.

Contact the Accessibility Coordinator

• Email: FTBAccessibilityCoordinator@ftb.ca.gov
• Phone:
  • Voice: 916-845-7003
  • California Relay Service: 711 or 800-735-2929

Submit a Grievance

If your request for access to programs, services, or facilities cannot be resolved with the help of our Accessibility Coordinator, you can submit a grievance. The Americans with Disabilities Act (ADA) Title II Grievance Procedure described below is established in accordance with the requirements of the ADA of 1990.

To submit a grievance:

1. Fill out the ADA Grievance Form (FTB 5722). Persons with disabilities can request other means of filing complaints, such as personal interviews or telephone interviews. Contact the ADA Grievance Coordinator.
2. Submit the form to the ADA Grievance Coordinator.

After you submit your grievance, we will be in touch with you:

• Acknowledgment: We will contact you within 12 working days to let you know we have received your grievance.
• Informal resolution: Within 60 calendar days after we have received your grievance, we will complete the investigation to determine the validity of the alleged violation. If needed, the ADA Grievance Coordinator or designee may arrange to meet with you to discuss the matter and try to reach an informal resolution of the grievance. We will document any informal resolution of the grievance and close the case.
• Written determination: If we do not reach an informal resolution within 75 calendar days after we have received your response, a written determination of the validity of the complaint and description of the resolution, if appropriate, will be sent to the Executive Officer for approval.
• Final determination and resolution: We will contact you with the determination and resolution within 90 calendar days after we have received your grievance. The Executive Officer may authorize additional time for consideration of the grievance. If you disagree with our response to your grievance, you can request a reconsideration of our response. The Executive Officer will review your request and make a decision. If at any stage of the process you are not satisfied with how we handled the grievance or do not want to file the grievance through us, you may file a complaint directly with the U.S. Department of Justice or other appropriate state or federal agencies. You are not required to use our grievance procedure first before pursuing other ways to file a grievance.

The resolution of a grievance depends on the review of details of each request, including the specific nature of the disability, the level of access to services, programs, or facilities at issue, essential eligibility requirements for participation, the health and safety of others, and the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to FTB. Accordingly, the resolution by FTB of any one grievance does not constitute a precedent upon which FTB is bound or upon which other complaining parties may rely. The ADA Grievance Coordinator will maintain all ADA Grievance files for 3 years.

Contact the ADA Grievance Coordinator

• Email: FTBADAGrievanceCoordinator@ftb.ca.gov
• Fax: 916-855-5684
• Phone:
  • Voice: 916-845-4281
  • California Relay Service: 711 or 800-735-2929
• Mail:
  • Equal Employment Opportunity Office
  • Franchise Tax Board
  • Attn: ADA Grievance Coordinator
  • PO Box 550 MS A163
  • Sacramento, CA 95812-0550

Leaving FTB.ca.gov

Please note that when you click on external links, you are leaving ftb.ca.gov. We do not control the destination site and cannot accept any responsibility for its contents, links, or offers. Before using the site, we recommend reviewing its security and confidentiality statements.

If you encounter any issues or technical problems, please contact the respective site for assistance.

Translate our Website

The Google™ translation feature provided on the Franchise Tax Board (FTB) website is for general information only. For official business, please consult with a translator.

The web pages currently in English on the FTB website are the official and accurate source for tax information and services we provide. Any differences created in the translation are not binding on the FTB and have no legal effect for compliance or enforcement purposes. If you have any questions related to the information contained in the translation, refer to the English version.

We translate some pages on the FTB website into Spanish. These pages do not include the Google™ translation application. For a complete listing of the FTB's official Spanish pages, visit the La página principal en español (Spanish home page).

We cannot guarantee the accuracy of this translation and shall not be liable for any inaccurate information or changes in the page layout resulting from the translation application tool.

Please note that this tool will not translate FTB applications, such as MyFTB, or tax forms and other files that are not in HTML format. Some publications and tax form instructions are available in HTML format and can be translated. Visit our Forms and Publications search tool for a list of tax forms, instructions, and publications, and their available formats.